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Terms & Conditions

Last Updated: {24 October 2025

Welcome to Kwiklok. By accessing or using our website, products, rental lockers, smart lockers, and related services (“Services”), you agree to comply with the following Terms & Conditions. Please read them carefully.

1. Definitions
  • “Kwiklok” / “We” / “Us” refers to the company operating the Kwiklok platform and hardware systems.

     

  • “User” / “You” refers to any individual or entity using our website or services.

     

  • “Rental Lockers” refers to short-term, pay-per-use storage lockers.

     

  • “Smart Lockers” refers to automated package delivery, pickup, and storage systems integrated with IoT technology.

     

  • “Franchise Partner” refers to individuals or businesses operating Kwiklok lockers under a franchise arrangement.

     

2. Acceptance of Terms

By accessing our website or using any Kwiklok service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree, please do not use our services.

3. User Responsibilities

You agree to:

  • Use the lockers and website only for lawful purposes.

     

  • Provide accurate information when registering or booking.

     

  • Keep your login details confidential.

     

  • Use payment methods that belong to you.

     

  • Follow all locker operational guidelines displayed onscreen or on-site.

     

4. Locker Usage Policy

4.1 Permitted Items

Users may store personal belongings such as:

  • Bags, clothing, books, electronics, and other non-hazardous items.

     

4.2 Prohibited Items

The following items are strictly NOT allowed:

  • Explosives, flammable items, chemicals, weapons

     

  • Illegal substances or drugs

     

  • Cash, jewelry, valuables exceeding reasonable limits

     

  • Perishables or food (unless specified in certain smart locker models)

     

  • Animals or biological material

     

If prohibited items are found, Kwiklok reserves the right to:

  • Remove and dispose of such items

     

  • Report the incident to authorities

     

  • Suspend user access

     

5. Locker Time Limits & Charges

5.1 Rental Lockers

  • Charges are based on hourly/day pricing displayed on the screen or website.

     

  • Exceeding the booking time may incur additional fees.

     

  • If items remain uncollected after the maximum time period, Kwiklok may follow lost-and-found or disposal procedures.

     

5.2 Smart Lockers

  • Delivery pick-ups must be completed within the allotted time, after which charges or package relocation may apply.

     

6. Forgotten or Unclaimed Items

If items are left beyond the allowed period:

  1. Kwiklok will make reasonable attempts to contact the user.

     

  2. Items may be moved to a secure holding area.

     

  3. Storage fees may apply.

     

  4. Unclaimed items after {{X}} days may be disposed of as per company policy.

     

Kwiklok is not liable for loss/disposal of unclaimed items.

7. Payment Terms
  • All payments are final, non-refundable unless specified.

     

  • Kwiklok uses secure payment gateways.

     

  • Charges displayed during booking are inclusive of applicable taxes unless otherwise noted.

     

8. Franchise Terms

(Only applicable to franchise partners.)

  • Franchise agreements are governed by separate contractual terms.

     

  • Performance obligations, fees, revenue models, and operational rules are detailed in the franchise contract.

     

  • Breach of franchise terms may result in termination.

     

9. Data Privacy & Security

Kwiklok respects your privacy.
 We may collect personal data such as:

  • Name, phone number, email

     

  • Locker usage logs

     

  • Payment history

     

  • Location interactions

     

Data is used to:

  • Provide locker services

     

  • Improve user experience

     

  • Maintain safety and security

     

  • Comply with legal obligations

     

For more details, visit our Privacy Policy.

10. Limitation of Liability

Kwiklok is NOT responsible for:

  • Loss, theft, or damage of items stored

     

  • Delays caused by technical issues

     

  • Losses due to improper user handling

     

  • Any indirect or consequential damages

     

Locker systems are designed to be secure, but users store items at their own risk.

11. Service Availability

Kwiklok may temporarily pause services for:

  • Maintenance

     

  • Updates

     

  • Technical faults

     

  • Safety reasons

     

We are not liable for downtime but will attempt to restore services promptly.

12. Termination of Use

Kwiklok may suspend or terminate your access if:

  • Terms are violated

     

  • Fraudulent activity is detected

     

  • Misuse of lockers occurs

     

  • Illegal items are stored

     

No refunds will be provided for terminated accounts due to violations.

13. Changes to Terms

Kwiklok may update these Terms at any time.
 Changes become effective immediately upon posting on the website.

14. Governing Law

These Terms are governed by the laws of India, and disputes fall under the jurisdiction of courts located in {{Your City / State}}.

15. Contact Information

For queries, support, or legal concerns:

 info@kwiklok.in
+91 8714718805