Contact us
Contact us

Privacy& Policy

Last Updated: 23 November 2025

Kwiklok (“Company”, “we”, “our”, “us”) is committed to protecting your privacy.
 This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

  • Use our website or mobile interfaces
  • Access our rental lockers
  • Access our smart lockers
  • Enquire about or join our franchise program

By using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal and non-personal information depending on how you interact with Kwiklok.

1.1 Personal Information

  • Name
  • Phone number
  • Email address
  • Gender (optional)
  • Postal address (for delivery lockers)
  • Identity verification (if required by regulations)
  • Payment details (processed securely through third-party gateways)

1.2 Usage Information

  • Locker booking history
  • Date/time of locker access
  • Delivery pickup/drop logs
  • Device and browser information
  • IP address & location data
  • Pages visited on website

1.3 Locker & Access Data

  • OTPs or codes generated for locker access
  • Security camera surveillance (where applicable for safety)
  • IoT system logs: opening/closing timestamps, status alerts

1.4 Franchise Enquiries

  • Business details
  • Location preference
  • Investment capability
  • Communication records
2. How We Use Your Information

Kwiklok uses collected data for:

2.1 Service Delivery

  • Locker reservations
  • OTP generation & access management
  • Delivery pickup and drop facilitation
  • Payment processing

2.2 Service Improvement

  • Troubleshooting and maintenance
  • Enhancing locker performance through IoT analytics
  • Improving website user experience

2.3 Safety & Security

  • Monitoring locker misuse or suspicious activity
  • Theft prevention and incident investigation
  • Compliance with local law enforcement (if required)

2.4 Communication

  • Sending booking confirmations
  • Transaction updates
  • Support responses
  • Franchise information
  • Service-related notifications

We do not sell your information to third parties.

3. Sharing of Information

Kwiklok may share information only under these circumstances:

3.1 With Service Providers

  • Payment gateway partners
  • Technology vendors
  • Delivery partners
  • Locker operations & support teams

All partners follow strict confidentiality agreements.

3.2 Legal Requirements

We may disclose information if required by law, such as:

  • Court orders
  • Police investigations
  • Government directives

3.3 Franchise Partners

Limited data may be shared for operational purposes such as:

  • Locker access logs in their location
  • Customer support verification

Kwiklok ensures franchise partners comply with data-protection requirements.

4. Data Storage & Security

We take strong measures to protect your data:

  • Encrypted servers
  • Secure locker access systems
  • Firewalls & intrusion detection
  • Secure payment gateways (RBI-compliant)
  • Limited access for Kwiklok internal teams

No system is 100% secure, but we strive for industry-leading protection.

5. User Rights

Depending on your region, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of data
  • Restrict or object to processing
  • Request a copy (data portability)
  • Withdraw consent (where applicable)

Requests can be made via: info@kwiklok.in

6. Cookies & Tracking

We use cookies and analytics tools to:

  • Improve site performance
  • Understand user behavior
  • Personalize content

Users can disable cookies in their browser settings.

7. Data Retention

We retain data only as long as needed for:

  • Completing locker transactions
  • Compliance with law
  • Accounting/audit purposes
  • Maintaining service quality

Data not required is securely deleted.

8. Children’s Privacy

Kwiklok services are not intended for children under 13 years .
 We do not knowingly collect data from minors without parental consent.

9. Third-Party Links

Our website may contain links to external websites.
 Kwiklok is not responsible for their privacy practices.

10. International Data Transfers

If data is stored or processed outside India, we ensure:

  • Adequate safeguards
  • GDPR-aligned protection (where applicable)
11. Updates to This Privacy Policy

We may update this policy from time to time.
 Changes will be posted on the website with a new “Last Updated” date.